Our Promise: Money Back Guarantee
We believe in the power of personalized dermatology. That's why every full-price 60 days treatment plan at Formial Labs comes with a simple promise: if you don't see visible changes in your skin, we'll give you your money back.
How it works
- Complete your 60 days as prescribed.
- Stay engaged - share your skin updates and check-ins with our team.
- If there's no visible change, raise a request within 7 days of finishing your plan.
Our clinical team will carefully review your journey and, if all conditions are met, your refund will be processed.
A fair promise
This guarantee is for customers who give their treatment an honest try. If you've been consistent, used the products that we have recommended, additional treatments and fully engaged but still don't see results, we'll stand by you - no questions asked.
The conditions for money back guarantee:
MONEY BACK GUARANTEE
At Formial Labs, we are committed to delivering visible improvements in your skin health with our personalized dermatology-led treatments. We understand that everyone's skin responds differently, and in rare cases where expected results are not seen despite consistent engagement with your prescribed regimen, we offer a Money Back Guarantee.
If no visible results* are seen after completing the defined eligibility period, you may apply for a refund by following the steps below.
*Results are defined as visible changes in your primary skin concern as assessed from your initial consultation and treatment goals. Please note changes that are expected such as initial purging seen in the adjustment phase of treatment are entirely normal and expected hence are not covered by this guarantee.
Eligibility Criteria
To be eligible for the Money Back Guarantee, you must have:
1. Purchased a full-price treatment plan or subscription directly from the Formial Labs website or app.
2. Completed a minimum of 60 days of continuous treatment as prescribed by our dermatology team.
3. Adhered to the prescribed regimen consistently during the 60 day period.
4. Shared at least 3-4 clear, dated facial images (front, left, and right profiles) across the duration of treatment when we have reached out to you.
5. Completed at least 2 check-ins each month and provided photos with our clinical support team during the treatment period.
6. Raised a money-back request within 7 days of completing the 2-month eligibility period.
Exclusions
You may not be eligible for the Money Back Guarantee if:
- You did not follow the prescribed treatment plan consistently including use of oral medicines when recommended.
- You failed to share progress updates or photographs as requested.
- You discontinued or irregularly used the treatment.
- You have pre-existing or concurrent skin/medical conditions (e.g., uncontrolled hormonal disorders, systemic illnesses, or medications that interfere with skin response) that impact treatment outcomes.
- You purchased products during promotions or received a discount.
How to Apply
To request a refund, you must:
- Email us at care@formial.in with your latest order number and registered details.
OR
- Raise a ticket under "Money Back Guarantee" from the Help & Support section of your Formial Labs chat.
Refund Process
1. Once your request is raised, our team will verify whether all eligibility conditions have been met.
2. If eligible, our expert dermatology clinical team will review your treatment journey and progress.
3. The decision of the clinical team will be final and binding and we will give you reasons if your request is declined.
Important Notes
- The Money Back Guarantee applies only to the defined 60 days eligibility period of your treatment plan. It does not cover future results or changes beyond this period.
- Refunds, if approved, will be processed to the original mode of payment within 14 working days.
-This policy is meant to provide fairness to genuinely compliant customers while maintaining accountability in treatment adherence.